Mailing Lists

Standard Warranty

New products are covered by a one year manufacturer warranty; if a product becomes defective within one year of purchase, the manufacturer warranty serves to protect the customer. If a purchased new product is defective within one month of purchase, then Sophie Systems can be contacted directly to get the product replaced. Refurbished products are covered by Sophie Systems and are not covered by the manufacturer. Cordless phones do not have the one year warranty, rather most cordless phones come with a 90 day warranty. Sophie systems covers these products with a one year limited warranty; if a product becomes defective within the one year period, Sophie Systems will repair or replace the product.

Extended Warranty

Extended warranties apply to products purchased with an extended warranty option. The extended warranty starts when the original warranty expires (one year after the original purchase) and continues for a duration of the extended warranty option. The extended warranty protects our customers from defects that take place after the initial standard warranty.


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