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Home > Return/Replacement Request Form
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Return/Replacement Request Form
Once your Return/Replace Request Form is submitted you will receive a confirmation email confirming receipt of your submission.
You must have a Return Merchandise Authorization (RMA) number before returning any merchandise to Sophie Systems, Inc.
Sophie Systems Return Policy:
- Sophie Systems has a 30-day return policy from the date your order is placed. Outside the 30-day return policy, returns are not accepted.
Restock fees and return shipping charges may apply. There is a 1 year warranty for all refurbished items given by Sophie Systems. There is a 1 year
warranty for all secondary market new items given by Sophie Systems. For all other new items, there is a 1 year manufacturer warranty. Please see Sophie Systems Return Policy for full details.
Sophie Systems Return/Replacement Process:
- Once your RMA request is submitted, the returns department will process your request. You will be contacted by email if any additional information is necessary.
- Once your RMA request is processed you will receive emailed return instructions. Please follow these return instructions precisely to ensure a timely return; if they are not followed your RMA may be void.
If you are returning your item for replacement, you will be notified about your replacement at this time.
- If you are returning your item for credit, all items MUST be returned in original packaging and in same condition as was received in order for a full refund.
- We will issue your credit upon receipt and inspection of your return.
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