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Return/Replacement Request Form

Once your Return/Replace Request Form is submitted you will receive a confirmation email confirming receipt of your submission.

You must have a Return Merchandise Authorization (RMA) number before returning any merchandise to Sophie Systems, Inc. 

Sophie Systems Return Policy:

  • Sophie Systems has a 30-day return policy from the date your order is placed.  Outside the 30-day return policy, returns are not accepted.  Restock fees and return shipping charges may apply.  There is a 1 year warranty for all refurbished items given by Sophie Systems.  There is a 1 year warranty for all secondary market new items given by Sophie Systems.  For all other new items, there is a 1 year manufacturer warranty.  Please see Sophie Systems Return Policy for full details.

Sophie Systems Return/Replacement Process:

  • Once your RMA request is submitted, the returns department will process your request. You will be contacted by email if any additional information is necessary.
  • Once your RMA request is processed you will receive emailed return instructions. Please follow these return instructions precisely to ensure a timely return; if they are not followed your RMA may be void.
  • If you are returning your item for replacement, you will be notified about your replacement at this time.
  • If you are returning your item for credit, all items MUST be returned in original packaging and in same condition as was received in order for a full refund.
  • We will issue your credit upon receipt and inspection of your return.

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