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Routine requests for information make up the bulk of incoming calls to many call centers, eating up resources that could be better spent handling more substantial customer service issues. An interactive voice response (IVR) system offers an automated and cost-effective way to provide the same information.

IVR is most familiar as a solution for inbound customer calls, but has other uses as well. IVR can provide a boost for sales-focused call centers: they're available to take orders around the clock, without requiring you to hire workers for additional shifts.

At their most basic, interactive voice response systems play pre-recorded messages in response to specific numbers being pushed on the telephone keypad. Full-featured systems incorporate both speech recognition, which allows callers to simply speak their choices, and text-to-speech technology that reads information from a database aloud, without the need for pre-recording.

If you would like to speak with one of our associates regarding this service, please call 1-877-316-2522