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Help Desk Software

Use help desk software to track all aspects of customer inquiries from addressing the problem to finding a solution. The software should also be able to access inventory records and organize ready solutions for problems in particular industries and businesses.

Help desk software can help your business handle many types of calls:

  • Taking orders
  • Customer service
  • Tech support
  • Qualifying inbound leads
  • Answering service/messages

Make sure you work with a provider that offers a reliable training program for you and your staff to use the software. Will the provider come to your worksite to conduct training? Is there a customer service number your employees could call if you have questions after training? Will there be a set of troubleshooting tips that your company will be able to handle on its own?

Determine which license you would prefer for your software. Generally, there are four to choose from:

  • Named seat license: Guarantees individual access for every employee that will use the help desk software
  • Concurrent license: The number of licenses that can be used to access the software at the same time
  • Site license: For larger companies, you can provide unlimited access to the software for everyone in the company
  • Application Service Provider (ASP) license: Allow software manufacturer to host the software on their servers and you pay a monthly subscription rate to access the program.

If you would like to speak with one of our associates regarding this service, please call 1-877-316-2522